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COURSE OBJECTIVES (Skillsfuture Credit Eligible)

What Will Students Learn?

  • How to apply problem solving steps and tools
  • How to analyze information to clearly describe problems
  • How to identify appropriate solutions
  • Ways to think creatively and be a contributing member of a problem solving team
  • How to select the best approach for making decisions
  • How to create a plan for implementing, evaluating, and following up on decisions
  • Ways to avoid common decision-making mistakes

What Topics are Covered?

  • Problem-solving definitions
  • Making decisions
  • Problem solving model and toolkit
  • Getting into It SWOT Analysis
  • Making good group decisions
  • Analyzing and selecting solutions
  • Planning and organizing

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion


Course Classes

Course Curriculum

Understanding Your Training Package 00:00:00
Preparing for Training 00:00:00
Our Top 10 Training Tips 00:00:00
Materials Required 00:00:00
Related Courses 00:00:00
Additional Resources 00:00:00
Agenda: Day One
Icebreaker: Toilet Paper Twister 00:00:00
Session One:
Course Overview 00:00:00
Session Two:
Definitions 00:00:00
Defining Problem Solving and Decision Making 00:00:00
Problem Identification 00:00:00
Eight Essentials to Defining a Problem 00:00:00
Problem Solving in Action 00:00:00
Debrief 00:00:00
Session Three:
Making Decisions 00:00:00
What it Means 00:00:00
Types of Decisions 00:00:00
Facts vs. Information 00:00:00
Decision – Making Traps 00:00:00
Energizer: Jigsaw
Session Four:
Getting Real 00:00:00
Pre – Assignment Review 00:00:00
Debrief 00:00:00
Sessi on Five: The Problem Solving Model
Model Overview 00:00:00
Real Problems 00:00:00
Phase One 00:00:00
Phase Two 00:00:00
Phase Three 00:00:00
Session Six: Case Study
The Truck 00:00:00
Debrief 00:00:00
Agenda: Day Two
Reconnect: Alphabetize It!
Session Seven: The Problem Solving Toolkit
The Basic Tools 00:00:00
The Fishbone 00:00:00
Degrees of Support 00:00:00
Creative Thinking Methods 00:00:00
Brainstorming and Brainwriting 00:00:00
Debrief 00:00:00
More Methods 00:00:00
Session Eight: Aspirinia
Decision Information 00:00:00
Individual Action Steps 00:00:00
Group Planning 00:00:00
Exercise Debrief 00:00:00
Energizer: Getting into It
Session Nine: Swotting Up
SWOT Analysis 00:00:00
Individual Analysis 00:00:00
Session Ten: Making Good Group Decisions
Working Toward the Decision 00:00:00
Avoiding Fatal Mistakes 00:00:00
Session Eleven: Analyzing and Selecting Solutions
Selecting Criteria 00:00:00
Creating a Cost – Benefit Analysis 00:00:00
Debrief 00:00:00
Session Twelve: Planning and Organizing
Introduction 00:00:00
Follow – Up Analysis 00:00:00
Evaluate 00:00:00
Adapt, Close, and Celebrate 00:00:00

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